Frequently Asked Questions

Web Site Help

1. How do I make a change to my online recurring gift?

   Please log in to your account at https://give.insight.org/login by entering your username and password.

   A list of recurring donations will be displayed under the Recurring Donations heading. Click on the red "Modify" button to change your gift payment date, amount, or credit card on file. Please be sure to click the green "Save Your Information" button at the bottom of the page.

2. How do I make a change to a recurring gift made on the App or "Text-to-Give"?

   Open a web browser and go to the App Giving login page. Click on the person profile icon in the upper-right corner to login.

   Once logged in, click on the profile icon again to reveal the account actions screen. Click on "Recurring Gifts" and select the gift that needs modifying. Make the necessary changes (to amount, method, or frequency) and click the "Save and Update Gift" button.

3. How do I make changes to my profile?

   Please log in to your account at https://store.insight.org/account.aspx by entering your username and password.

   Update your personal information, e-mail address, and password. Click the gray "Update Account" button to save your changes.

   If you need to update your shipping or billing address, please contact our Customer Service at 1-800-772-8888 between 7:00 a.m.–9:00 p.m. central time.

4. How do I change my mailing address with Insight for Living Ministries?

   If you need to update your mailing address, please contact our Customer Service at 1-800-772-8888 between 7:00 a.m.–9:00 p.m. central time.

5. How do I listen to current or past broadcasts online?

   Our Web site offers you the ability to listen to current and past messages through our broadcast library. To access this feature, click Broadcast and choose either Current Broadcast or Broadcast Library in the dropdown menu.

6. How do I change my password?

   Please log in to your account at https://store.insight.org/account.aspx by entering your username and password.

   Update your password by filling in the New Password and Confirm New Password boxes. Click the gray "Update Account" button to save your changes.

7. How do I get the podcast?

   Subscribe to our podcasts by going to www.insight.org/connect/podcast.

8. I do not use iTunes. Do you have a direct URL to the podcast?

   We are pleased to offer a free podcast, where you can download all of the latest Insight for Living broadcasts. While our Web site describes how to subscribe to our podcast via iTunes, you may also subscribe to our podcast with any “podcatcher” software.
   
   The direct link is http://feeds2.feedburner.com/InsightForLivingDailyBroadcast.

9. How do I download my MP3s?

   Please log in to your account by going to the Account menu at the top of the store page and click on Login. Enter your username and password. Return to the Account menu and choose My Downloads from the dropdown menu. Find the message purchased in the Your Downloads list, click on Download and if asked, choose to save the file in your Downloads folder or another location. Once the file is saved to your computer, you can open it with your preferred media player.

   If the file plays in a browser plugin but you want to download and save your file, you can right-click the file's download button and then select "Save Link As..." or "Save Target As..." to choose a location.

   Download multiple files as a single .zip file

   If you purchased a product that contains more than one file (of any type) you will have the option of downloading it as a single compressed .zip file. Usually the .zip file for the series will appear first in the list of downloads available followed by the individual messages. You can download this .zip file to a location on your computer and it contains all of the files associated with the product. Once downloaded go to the location where the file was downloaded to and unzip the file. To do this on a Windows computer right-click the folder and click "Extract All" and then follow the instructions.

   There are a small number of sets available only as .zip files. There is an alert on those products in the store.

   If you have attempted to download your files and continue to experience any problems, please contact us at (866) 907-3955.

10. How do I download MP3s to my iPhone or iPad?

    For more detailed information, please download this helpful article.

11. Why are my MP3s not showing on the download page?

    If your MP3s are not showing up when you log in, try logging out and logging back in. This will refresh your download page. If you continue to experience problems, please call us at 1-800-772-8888 between 7:00 a.m.–9:00 p.m. central time.

12. How do I download the Insight app for my iPhone, Android, or Windows phone?

    Go to www.insight.org/app to download either version.

13. How can I receive Chuck Swindoll’s Insight for Today devotional?

    The Insight for Today devotional is available for you to access in multiple formats:

    • E-mail: Sign up from our homepage to receive an e-mail Monday-Saturday. The sign-up form is directly under the Today’s Devotional section.
    • Web site: Visit our daily devotional library.
    • Facebook: Connect with Chuck Swindoll on his Facebook fan page.
    • Insight Mobile App: Download the Insight for Living app to read the devotional seven days a week.
    • RSS Feed: Subscribe to the daily devotional RSS feed to receive a notification seven days a week.

Have More Questions?

If you have an additional question not answered here, please contact us by filling out a short form with your question. Thank you!

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