Frequently Asked Questions

Product Orders

1. How long will it take to receive my product order?

   At Insight for Living Ministries, we make all attempts to get your product to you in the shortest amount of time but also in the most cost-effective manner

   Typically, your product will arrive in seven to ten business days (Monday through Friday) from the day your order has been shipped using standard shipping. (Because orders from the Insight for Living Web site are not processed until the next business day, please allow an extra day or two for orders to be shipped.)

2. How will I know my order has been processed and shipped?

   When your order is ready for shipment, you will receive an e-mail notification (if we have your current e-mail address on file) stating what has been shipped and when and how it was shipped. We will provide you with a tracking number should one be assigned by the shipping company.

3. Can I expedite my shipping?

   Yes, for a fee you can expedite the shipping of your product. Unfortunately, we are not able to offer expedited shipping on orders placed on our Web site. Your order may be expedited by phoning Insight for Living Listener Ministries at 1-800-523-6959, Monday through Friday, 7:00 a.m.–5:00 p.m. central time.

4. What will I pay for expediting my order?

   In addition to standard shipping fees, we add an expediting charge as follows:

   Please note: the following information is for domestic orders only. For orders shipped internationally, please visit our international Web store at www.insightworld.org/store.

   Rush Shipping Method	Additional Cost *	Notes
   USPS Priority Mail	$5.00	Delivered generally in three business days or less to all U.S. addresses, territories, Alaska, and Hawaii
   FedEx Ground or Home Delivery	$10.00	Delivered with guarantee in 3 business days or less from time of shipping. Please remember to add one day for order processing.
   FedEx 2Day	$15.00	Guarantees your delivery in 2 days from time of shipping. Please remember to add one day for order processing.
   FedEx Standard Overnight	$25.00	Guarantees your delivery by 4:00 p.m. the next day from time of shipping. Please remember to add one day for order processing.

   * Additional cost of shipping will be added to the standard shipping charges.

5. How much will I pay for shipping?

   Insight for Living Ministries uses the most cost-effective method of shipping unless you request and pay for an expedited method. See the following shipping chart for our domestic standard shipping rates.

   STANDARD SHIPPING RATES CHART Effective 10/1/2015
   Product Total	U.S. & Canada Shipping Cost	International Shipping Cost
   $.01–$2.49	$1.50	$10.00
   $2.50–$4.99	$2.00	$10.00
   $5.00–$7.49	$2.75	$10.00
   $7.50–$14.99	$4.00	$10.00
   $15.00–$24.99	$5.00	$10.00
   $25.00–$49.99	$8.00	$15.00
   $50.00–$74.99	$10.00	$20.00
   $75.00–$99.99	$12.00	$30.00
   $100.00–$149.99	$14.00	$40.00
   $150.00–$249.99	$16.00	$55.00
   $250.00–$274.99	$20.00	$75.00
   $275.00–$399.99	$30.00	$100.00
   $400.00+	$40.00	$125.00

6. How may I receive the free offer mentioned on the radio?

   If you would like to receive the offer for those contacting the ministry for the first time, please call us at 1-800-772-8888.

7. May I have a catalog?

   Regrettably, we do not offer a product catalog. Our inventory changes frequently and the cost of printing catalogs to keep up with those changes is significant. However, you may find an extensive listing of our products on our Web site at www.insight.org/store.

8. How can I access the Message Mates study notes you mentioned on the broadcast?

   Message Mates are available on our Web site as PDFs. To access this content for the current series, click Broadcast to go to the Beyond the Broadcast page. Then find the Message Mates tab under Additional Resources.

   To find the Message Mates for any other past series, go to www.insight.org/messagemates.

9. May I have a written transcript of a message?

   While we are not able to offer transcripts, we currently have our messages available on CD or in MP3 format.

10. Do you sell your messages? How may I purchase today's message?

    We currently have our messages on CD available for purchase. Sales tax is added to orders shipped to Texas or California. If you prefer, you can also purchase the message in MP3 format on our Web site. To locate either of these items in the online store, please go to www.insight.org/store and search for the message name. If you wish to place an order by phone or if you need further information concerning this and other available products, please call our toll-free customer service number, 1-800-523-6959, Monday through Friday 7:00 a.m.–5:00 p.m. central time.

11. What’s the difference between an Insight for Living Ministries study guide, Bible Companion, and workbook?

    Study Guides

    Insight for Living Ministries study guides offer a review and summary of Chuck Swindoll’s message series. Succinct and practical, these guides may be used in personal devotions, group studies, or Sunday school classes. Each guide includes a “Living Insights” section with exercises that challenge the reader to think of specific ways to put into action personal discoveries about the subject being studied.

    Bible Companions and Workbooks

    Both our Bible Companions and workbooks offer a similar approach for digging deeper into God’s Word. With Chuck’s messages as the bases for lessons, these resources allow the reader to observe, interpret, and apply Scripture by means of thoughtful questions, insightful features, and recommended resources for probing further. Ideal for personal study or small-group settings, these books faithfully guide and challenge each reader toward a deeper walk with God.

Have More Questions?

If you have an additional question not answered here, please contact us by filling out a short form with your question. Thank you!

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