Date Posted: June 27, 2017
Customer Services representatives of Insight for Living Ministries (IFLM) minister to our constituents by providing world-class customer experiences over the phone as well as through processing donations in an accurate and timely manner. To ensure the best customer experiences, each representative must possess a positive attitude, a strong set of skills, and an energetic heart for ministry. Customer Services representatives pray with constituents over the phone and ascertain their needs, recommending biblical resources to solve spiritual needs and cultivate spiritual disciplines.
Customer Services representatives also process incoming constituent mail, ensuring proper data entry and record keeping. As members of the Customer Services Department, Customer Services representatives have a responsibility to bear the fruit of the Spirit and to accurately express the ministry’s beliefs and values in all interactions with constituents, staff members, and vendors.