Date Posted: December 27, 2018

Position Summary

The Coffee Shop barista supports the delivery of exceptional customer experiences by providing outstanding customer experiences while serving specialty coffee and food. Performing his or her duties in an efficient and effective manner, the barista maintains the highest standards and levels of quality and excellence. A proactive self-starter, this individual takes full ownership of all Coffee Shop barista duties while promoting and supporting the mission of Insight for Living Ministries (IFLM).

Core Job Functions

Coffee Preparation and Delivery (25%)

  • Prepares and delivers drinks to order and according to specialty coffee standards
  • Encourages a healthy, productive, and customer-oriented environment
  • Upholds Coffee Shop best practices related to customer experiences, daily operations, health and safety, inventory, and merchandising
  • Maintains effective documentation of all relevant items related to daily operations, inventory, expiration dates, waste, maintenance/repair, etc.
  • Receives and checks inventory upon delivery as requested
  • Stocks all products each day and informs lead barista and/or Coffee Shop manager of inventory needs

Customer Interactions (20%)

  • Welcomes and acknowledges all customers cheerfully
  • Regulates and expresses emotions appropriately (Ephesians 4:26)
  • Interacts with customers in a healthy, friendly, engaging, and professional manner (Romans 12:18)
  • Builds rapport quickly and easily through meaningful connections and showing interest
  • Carefully listens for accurate understanding of others’ needs (James 1:19)

Cleaning (20%)

  • Demonstrates commitment and willingness to serve customers and staff by cleaning (John 13:14–15)
  • Follows all cleaning schedules and checklists
  • Cleans all items thoroughly and meticulously
  • Uses appropriate cleaning tools and materials
  • Upholds highest standards of cleanliness at all times

Professionalism (5%)

  • Communicates professionally
  • Adheres to IFLM and Coffee Shop policies and procedures
  • Maintains consistent and reliable attendance
  • Manages stress and attitude in a professional manner
  • Produces expected work levels consistently

Technical Skills (10%)

  • Understands barista techniques effectively to ensure delivery of superior-tasting coffee and drinks delivered in a timely fashion
  • Uses job-related technology effectively (Point-of-Sale, etc.)
  • Ensures completion of tasks, processes, and procedures without error and within required timeframes

Customer Experience Philosophy (5%)

  • Adheres to Coffee Shop customer experience philosophy
  • Anticipates and fulfills needs appropriately
  • Exercises empowerment in balancing customer and organizational needs
  • Exercises sound judgment and decisive action

Professional Development (5%)

  • Commits to the challenges of growth and development per the professional development plan
  • Pursues the designated knowledge and/or experience with a positive attitude
  • Completes assigned tasks with excellence and in a timely manner

Team Member Contribution (10%)

  • Models IFLM’s core values through daily conduct
  • Exerts initiative and drive to improve departmental and organizational operations
  • Owns problems, creates solutions, and maintains personal accountability for results

Position Specifications

Job Qualifications

  • Some college education desired but not required
  • One or more years’ prior barista experience desired
  • Strong customer service orientation and demeanor
  • Ability to relate and work well with people at all levels
  • Ability to balance building relationships with completing tasks
  • Meticulous thoroughness in completing all responsibilities within specified timelines
  • Strong work ethic with an ability to take direction and a drive to excel
  • Ability to communicate clearly, succinctly, and effectively
  • Proactivity in identifying and fulfilling needs
  • Exceptional observation skills regarding cleanliness needs
  • Growth mindset and a positive attitude
  • Humility, a high level of flexibility, and the ability to listen
  • Ability to stand for prolonged periods of time
  • Ability to efficiently use Point-of-Sale systems and databases

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

IFLM is hiring full-time and part-time positions; all positions will include some weekend work.